Term and Conditions

Last Updated: [Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for outdoor enthusiasts aged 18 years or older who wish to purchase quality mountaineering equipment. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of Explore Outdoor Depot or its suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our tents, outdoor apparel, and camping accessories. However, slight variations in color or design may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Intended Use

Our products are designed for outdoor recreational use. Proper safety precautions should always be followed when using mountaineering equipment.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase, which we accept by sending an order confirmation email. All orders are subject to verification and availability checks.

3.2 Pricing

All prices are in US dollars and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to correct pricing errors.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. You represent that you are authorized to use your chosen payment method.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email once your order ships.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

We ship worldwide except to some Asian countries and remote areas. Delivery times may vary based on location and customs processing.

4.3 Delivery Responsibilities

Once shipped, the risk of loss passes to you. You are responsible for providing accurate shipping information. Additional duties or taxes may apply based on your location.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of receipt if they are unused, unwashed, with all original tags attached. Non-returnable items include:

• Base Layers (worn next to skin)
• Beanies & Balaclavas
• Buffs & Neckwear
• Camp Bathroom accessories
• Items showing signs of use or missing original packaging

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days of delivery with your order number and reason for return
2. Include the completed return form with your package
3. Ship items securely to: Explore Outdoor Depot Returns, 1997 Centennial Farm Road, Bigelow, US 56117

5.3 Refunds

Refunds are processed within 3-5 business days after we receive your return, issued to your original payment method. Original shipping fees are non-refundable.

5.4 Exchanges

For size or color exchanges, follow the return process indicating your preference. We’ll cover standard shipping for replacement items.

5.5 Damaged or Defective Items

Contact us immediately at [email protected] with photos of damaged items. We’ll arrange replacement or refund and cover return shipping.

6. User Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login information.

6.2 Prohibited Conduct

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website
• Provide false or misleading information

6.3 Product Use

You are responsible for:

• Using products as intended and following all safety guidelines
• Checking product suitability for your specific needs
• Proper maintenance and care of purchased items

7. Limitation of Liability

Explore Outdoor Depot shall not be liable for:

• Any indirect, incidental, or consequential damages arising from product use
• Errors or omissions in product information
• Delivery delays beyond our reasonable control
• Incorrect use or modification of products

Our total liability for any claim related to these terms shall not exceed the purchase price of the product in question.

8. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the website after changes constitutes acceptance of the modified terms.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of [State], USA, without regard to its conflict of law provisions.

11. Contact Information

For questions about these Terms and Conditions, please contact us at:

Explore Outdoor Depot
1997 Centennial Farm Road
Bigelow, US 56117
Email: [email protected]